This policy applies only to Mosaic weekly classes and does not apply to Mosaic Sessions.

Missed classes happen. If you know you have to miss a class, shoot the studio a text (757) 603-3957.  We do not offer refunds because of a missed class but rather have “make up” options. 

To make up for the missed class, you have 3 options (YAY OPTIONS!): 

• OPTION 1: Take a class of an equal length. Missed ballet? Come take a Broadway Jazz class as a make up! Keep in mind, the replacement class needs to be approved ahead of time by an instructor. Please don’t just crash a class without communication.  

OR

• OPTION 2: One-on-one classes (also known as private lessons). All of our classes exist to help you reach your goals, but individualized instruction allows a more dedicated time to discuss and work towards your dance specific goals. A private lesson is only about you. It can be a chance to focus on that one step that’s hung you up, train a muscle group, or experiment with choreo. One hour of missed group classes can go towards 15 minutes of one-on-one instruction. These credits can accrue and you can even save up your missed classes to have an hour long private lesson. 

OR

• OPTION 3: Use a Mosaic Sessions Workshop as your make-up class alongside Open Studio Hour.

  Mosaic hosts monthly workshops outside of the weekly rotation of classes. As an enrolled Mosaic student, you will receive your first Sessions class for free as a make-up option for any missed classes during the previous month. Any additional classes you choose to take at Sessions will be offered at a discounted rate. If you miss multiple classes during the month and would like to take multiple Sessions classes as a make-up, reach out to MO Admin and let's chat about it. Due to space limitations, this option is not guaranteed and is at the discretion of MO Admin. 

  As a perk of Mosaic Sessions, we host an hour of open studio space. This open studio hour is for current MO students to come stretch, work on a newly learned skill, run through choreography, and ask questions. There is no “formal” class structure during this open studio time but rather space for you to ask questions or practice with instructors present. We intentionally invest into this so you can have more access to individualized coaching. Need the time to do 50 pirouettes in a row until it clicks? We want you to have that opportunity: time, support, and space to continue growing.

Important things to note: Credits will expire at the end of each calendar year. They do not roll over. When you let us know you’re going to miss class, we will ask you to decide which make up option you would like to use. If you do not reply, we will not follow up more than once. We’d rather spend our brain power thinking up new ways to help you dance better. 

Sick Days 

We’re big on getting your body what it needs. That means that when you’re sick, you need rest. We also are big on not sharing germs. If you’ve had a fever, diarrhea, or vomiting within the last 24 before your class start time, don’t come. We love you, but we also love when you take time to be well. Shoot us a text and let us know and come back when you’re all better. (Note for our mamas: if you have a sick kiddo, please also stay home to take care of your kiddos). 

For any questions pertaining to this policy, please reach out to hello@danceatmosaic.com.